Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How long will it take for my order to ship?
All orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn eyewear in its original packaging. Please note that sale items are final sale and cannot be returned.
Do your sunglasses offer UV protection?
Yes, all Otra Eyewear sunglasses provide 100% UV protection to keep your eyes safe while maintaining a high-fashion look.
Do you offer international shipping?
Absolutely! We ship worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
How should I care for my frames?
To keep your frames in top condition, always store them in the provided protective pouch and clean the lenses with a microfiber cloth. Avoid using harsh chemicals or paper towels.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.